What to do in a Water Break
We know you rely on us to provide reliable access to clean and safe water. When outages happen, we work to notify you and restore service as quickly as possible.
Under normal circumstances, water main breaks are repaired, and water is back on within 48 hours. We prioritize breaks based on factors such as the risk of property damage, impact to critical facilities (like hospitals or schools) and the number of customers out of water.
The time it takes to fix a break varies due to several factors including digging in frozen ground, frost depth, how quickly the break can be located, the size of the break and the current weather conditions.
In the event of a boil order FAQ Link: